Shipping policy

Last updated: November 3, 2026

Where we ship

We ship to the United States only. We do not ship to Canada or any other country right now.

Shipping cost

Standard shipping is free on every order, with no minimum spend.

Delivery times

Every product page shows its own delivery window in business days (Monday to Friday), for example "arrives in 6 to 13 business days", with the expected dates. Checkout shows the same window again before you pay. Windows count from the day you place your order. They run up to 45 business days, depending on the product.

Each window has two parts. Your order takes 3 to 5 business days to prepare and hand to the carrier (handling time). The rest is the carrier's transit time to your door. Orders placed on a weekend or holiday start counting on the next business day.

Where orders ship from

Every Hearthlit order ships directly from our supplier partners in China to your address. Hearthlit does not keep stock in its own warehouse. We work with suppliers chosen for product quality and value, and we stand behind every order: if an item arrives damaged or wrong, we send a replacement or a full refund (see our Refund policy). If your order has items from different suppliers, they arrive in separate packages on different days.

Tracking

We email you a tracking number when your order ships. You can also check your order on our Track your order page.

Damaged or wrong items

If an item arrives damaged, defective or wrong, email us within 7 days of delivery with your order number and photos. We send a replacement or a full refund. See our Refund policy for details.

Missing items

If your order arrives with an item or part missing, first check your email: items from different suppliers ship in separate packages with their own tracking numbers. If nothing else is on the way, email support@hearthlitlighting.com within 7 days of delivery with your order number and a photo of what arrived. We send the missing item or part free, or refund it.

Shipping protection

Shipping protection is optional, and we never add it to your cart for you. You can tick the box in your cart before checkout. The price depends on your cart subtotal:

Under $75: $2.49
$75 to $199.99: $3.99
$200 to $499.99: $6.99
$500 and up: $12.99

It covers:

Lost packages: no tracking movement for 10 days, or not delivered 10 days after the latest delivery estimate
Packages stolen after a "delivered" scan
Damage reported 8 to 30 days after delivery (damage reported within 7 days is already covered free under our Refund policy)

For a covered claim, we reship the same item free, or refund the item price if it is out of stock.

To claim, email support@hearthlitlighting.com within 30 days of delivery (or of the latest delivery estimate for a lost package) with your order number and photos. We reply within 2 business days.

Shipping protection is not refundable once your order ships. It does not cover change-of-mind returns or a wrong address entered at checkout.

Shipping delays

Carriers sometimes take longer than the window shown. Delays can come from carrier issues, severe weather, holidays, high shipping volumes, customs processing, supplier delays, or an incorrect or incomplete address.

If your order is past its delivery window, email support@hearthlitlighting.com and we will check the shipment for you.