FAQ

Delivery

How long does delivery take?
Shipping is free on every order. Items ship from different suppliers, so each product page shows its own delivery window. You get the tracking link by email the day it ships, and you can follow it any time on our order tracking page.

Returns

Can I return an item?
You have 14 days to return an item. The full terms are in our refund policy.

Installation

Do I need an electrician?
Not for table and floor lamps. Plug them in and you are done. Pendants, chandeliers, ceiling lights and wired sconces connect to a standard ceiling or wall box, so most people book an electrician for those.

Problems

What if it stops working?
Email us a photo and we will help.

What is shipping protection?
It is an optional add-on at checkout. The terms are in our shipping policy.

Contact

How do I reach you?
Email support@hearthlitlighting.com or use our contact page.