Refund policy

Last updated: November 3, 2026

14-day returns

You can request a return within 14 days of delivery. Every return needs our approval first. Items sent back without approval will not be accepted.

Cancellations

You can cancel your order within 24 hours of placing it. The 24 hours count from the time on your order confirmation email.

To cancel, email support@hearthlitlighting.com with your order number inside those 24 hours. We cancel the order and refund the full amount, including shipping protection if you added it, to your original payment method within 10 business days.

After 24 hours we can no longer cancel the order. Once it arrives, you can return it under the change-of-mind terms below.

How to request a return

Email support@hearthlitlighting.com with:

  • your order number
  • the item you want to return
  • the reason for the return
  • photos of the item and its packaging

We reply within 24 business hours with the return address and a prepaid shipping label, or tell you why the return does not qualify.

Change-of-mind returns

If the item is not damaged, defective or wrong, it qualifies for a return only if it is:

  • unused, and never installed, mounted or wired
  • complete, with every part, bulb, cable and piece of hardware it came with
  • in its original packaging, including the inner foam and protective wrap

For change-of-mind returns, we send you a prepaid return label. The cost of that label is taken from your refund, together with a 10% restocking fee. The fee covers inspection, repacking and handling. We tell you the label cost before you ship the item.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. For a fault, include a short video that shows the problem. We will send a replacement or a full refund. We send you a prepaid return label, and you pay no return shipping and no restocking fee.

Inspection

We inspect every return when it arrives. If an item comes back used, installed, damaged or missing parts, we will either offer a partial refund based on its condition or send it back to you at your cost.

Return shipping

Use the prepaid tracked label we send you and ship the item to the return address we give you. Do not send returns to any other address.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Items we cannot accept back

  • Items that have been installed, hard-wired, or modified
  • Items damaged after delivery through misuse or improper installation
  • Light bulbs that have been used
  • Gift cards

Frequent returns

We may decline returns from customers with a history of frequent returns.

Refunds

We will email you within 7 days of receiving your return to tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

If 15 business days have passed since we approved your return and you still have not received your refund, please contact us at support@hearthlitlighting.com.

Contact

Hearthlit
Email: support@hearthlitlighting.com
Phone: +1 877 653 6856
Address: 2619 Sandstone Cres, Coquitlam, British Columbia V3E 2T9, Canada (please email us before sending anything, returns need approval first)